Zoho Lens
Zoho Lens is an augmented reality remote support tool that lets technicians see exactly what a customer or field worker is looking at and guide them through a fix in real time using live video and visual annotations. No travel needed, no confusion about what to do next.
Smart visual remote assistance with Zoho Lens
Live Video Assistance
A live video connection with customers or field staff makes it possible to see exactly what is happening and walk them through the solution step by step.
Augmented Reality Guidance
AR tools, screen annotations, and pointers show users precisely what to do, making remote troubleshooting far clearer and easier to follow.
Screen Sharing
A mobile device screen is shared in real time so the support team has full visibility of what the user is seeing.
Reduced On-Site Visits
More problems are resolved remotely, saving technicians travel time and cutting down operational costs significantly.
Secure Remote Sessions
All sessions run over encrypted, secure connections, keeping communications private and protected at all times.
Session Recording
Every session is recorded for training, quality checks, and service documentation, useful for both internal review and customer records.