Zoho Assist
Zoho Assist is a remote support and device access tool that lets IT teams connect to any computer or server from anywhere. Whether it is a live support session or routine maintenance on an unattended machine, issues are troubleshot and resolved quickly, without needing to be in the same room.
Secure remote support with Zoho Assist
Remote Support Sessions
A connection to the customer’s device is established instantly and technical problems are fixed in real time.
Unattended Access
Computers and servers are accessed remotely even when no one is sitting at the machine, ideal for scheduled maintenance and quick fixes.
Multi-Platform Compatibility
Support runs across Windows, macOS, Linux, and mobile devices from a single tool.
Secure Connections
Every remote session runs with strong encryption and authentication controls keeping both the team and the customer safe.
File Transfer
Files are sent and received between the technician and the client’s system directly during a support session.
Session Recording & Reports
Sessions are recorded and reports are generated for internal review, documentation, and compliance purposes.